Bicol Medical Center maintains its ISO certification

(Photo by Lew Beriña)


Amid the pandemic, the Bicol Medical Center (BMC) achieved a key milestone.


After it successfully passed the re-certification audit last October 2020, the International Organization for Standardization (ISO) released a re-certification ISO: 9001:2015 to BMC for its effective quality management system.


Dr. Francisco Sales III, Medical Center Chief II of BMC, highlights all BMC employees' contributions in this successful endeavor.


"The re-certification from the International Organization for Standardization or ISO is a testament of our toiling to make the services and patient care better and improved. We welcome this as great news in this pandemic when we find our frontline health workers' position as crucial and challenging. This success is a product of all the BMC community's efforts and hard work." Dr. Sales said.


ISO released the new certificate last December 16, 2020, and it will be valid until June 5, 2023. The certificate's scope pertains to Level 3 Hospital Services' provision, including Dialysis Center, Kidney Transplant Facility, and Oxygen Plant Services. ISO also certified the hospital's Psychiatric Services in the Don Susano J. Rodriguez Medical Memorial Mental (BMC – Department of Psychiatry). 


Achieving the said certification means that an organization, like BMC, has performed and demonstrated vital requirements in the quality management system in the ISO 9001 standard. It also means the organization fulfills its requirements, meets customer, statutory and regulatory requirements, and maintains necessary documentation.



(Photo by Lew Beriña) Due to the pandemic, ISO conducted the re-certification audit online last October 2020.


What does ISO 9001: 2015 certification mean to BMC?


Since 2014, BMC is ISO certified. It is also the first hospital in Southern Luzon to receive such internationally recognized certification for quality management.


According to Dr. Mary Jane Uy, Chief of Medical Professional Staff, BMC is an ISO-certified medical facility since 2014 and the first hospital in Southern Luzon to receive such internationally recognized certification for quality management.


"Since 2014, BMC took up the challenge of culture change. It's an organization-wide movement that will help us improve our services. We believe that our services are not perfect, but we have to ensure that our services are continuously improving, 'yan ang help kan ISO [that is the help of the ISO]. ISO is an international certifying organization that checks on us and makes sure that we are up to par." Dr. Uy said.




(Photo by Lew Beriña) BMC Employees explained to the ISO auditors their vital systems and processes.


Dr. Edgardo Paredes, Head of BMC Quality Management System Office, said that ISO certification had paved the way for BMC's management and personnel to set and achieve its goals that will benefit its patients and stakeholders.


"Being an ISO-certified hospital means that BMC is maintaining and following standards of healthcare management. Also, BMC continuously improves its services through regular monitoring and evaluation." Dr. Paredes said. 


"The ISO re-certification serves as a reminder to all of us in the Bicol Medical Center, to continue our good efforts, and strive to be better in our service to the Bicolanos." Dr. Sales added.