|Step||Activities||Person/s Responsible||Time Frame|
Receives complaint, recommendation, inquiry or suggestion in person, by text, by phone call, by email, or by mail
|The Head of Agency, Integrity Development, Committee Chairperson, Grievance Committee, Chairperson, Supervisor, PACU Officer||24 hours|
|2||Forwards complaint, recommendation, inquiry or suggestion to Chief Administrative Officer (CAO)/Bilis Aksyon Partner (BAP)||Person who receives the complaint, etc.||24 hours|
Conducts investigation/makes recommendations.
Acts on recommendation.
MCC I / MANCOM
|7-30 calendar days|
|4||Notifies concerned person/s of results.||CAO / BAP / HRM||7 calendar days|