Procedure for Complaints/Recommendations/Inquiries/Suggestions

Step Activities Person/s Responsible Time Frame
1

Receives complaint, recommendation, inquiry or   suggestion in person, by text, by phone call, by email, or  by mail

The Head of Agency, Integrity Development, Committee Chairperson, Grievance Committee, Chairperson, Supervisor, PACU Officer 24  hours
2 Forwards complaint, recommendation, inquiry or suggestion to Chief Administrative Officer (CAO)/Bilis Aksyon Partner (BAP) Person who receives the complaint, etc. 24 hours
3 Conducts investigation/makes recommendations.
Acts on recommendation.
CAO/BAP
MCC I / MANCOM
7-30 calendar days
4 Notifies concerned person/s of results. CAO / BAP / HRM 7 calendar days

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